This Privacy Policy is provided by Prestige Home Guard (“PHG,” “we,” or “us”) on behalf of itself and its affiliated entities and subsidiaries. This Privacy Policy outlines how we collect, use, store, and protect information, including personally identifiable information, that we receive from or about you in connection with:

(a) The website prestigehomeguard.com (including any future successor website, referred to as the “Site”);
(b) Any interactive platforms, including but not limited to mobile applications that provide access to the Site (collectively, the “PHG Applications”);
(c) The products and services provided by PHG, whether accessed through PHG Applications or offline (collectively, the “Products” and “Services”);
(d) Communications with PHG via offline channels, including direct mail, telephone, and postal mail; and
(e) Any other means or applications through which you engage with PHG or third parties from whom we obtain relevant information about you.

By accessing or using the PHG Applications, purchasing our Products and Services, registering with us, providing personal information, or communicating with us, you explicitly consent—without limitation or qualification—to the collection, use, storage, and transfer (including international transfer) of your personal information as described in this Privacy Policy.

IMPORTANT NOTICE:

THIS PRIVACY POLICY AFFECTS YOUR RIGHTS AND OBLIGATIONS UNDER APPLICABLE LAW. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE PHG APPLICATIONS, PROVIDE US WITH PERSONAL INFORMATION, OR COMMUNICATE WITH US IN ANY MANNER.

Exclusion Clause: The above does not include text messaging originator opt-in data and consent, which will not be shared with third parties.

Information We Collect

We collect various types of information depending on how you interact with us. This information may include:

• Personal Information
• Financial Information
• Demographic Information
• Login Credentials
• Device Information

In some cases, we may combine or aggregate different types of data to improve our Products and Services and facilitate legitimate business purposes. When using the PHG Applications, you will be informed whether certain personal or demographic data is required to access features or complete transactions related to our Products and Services.

HOW WE USE AND SHARE YOUR INFORMATION

We use your information, including your personal information, in accordance with applicable laws for the following purposes:

• To allow you to register and create an account on the PHG Applications and other platforms.
• To share your information, where appropriate, with our affiliates and subsidiaries for marketing and other business purposes.
• To deliver, provide, and process payments for any Products or Services you have requested.
• To enable you to provide feedback regarding your experience with PHG.
• To administer promotions, contests, or sweepstakes you participate in.
• To facilitate your participation in our communication services (if available on the PHG Applications).
• To allow your participation in surveys related to our Products and Services.
• To prevent transactional fraud and illegal activities, ensuring the security and protection of PHG, our customers, and other parties.
• To notify you of changes or updates to PHG’s policies, Products, or Services.
• To send you marketing communications, including targeted promotional offers, emails, or text messages about PHG, its affiliates, subsidiaries, and their Products or Services.
• To customize, measure, and improve PHG’s Products, Services, advertising, and content, including generating internal reports on the use of the PHG Applications.
• To personalize your overall experience with PHG.
• To enforce our Terms of Use and other applicable agreements.
• For testing, research, and product development to enhance the quality of our Services.
• To respond to law enforcement or regulatory requests, or as required by applicable law, regulation, or court order.
• In connection with a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other transaction involving some or all of our assets that include your information.
• For any additional purposes disclosed at the time you provide your information.
• As otherwise outlined in this Privacy Policy.

Connecting with the PHG Applications and Information Provided by You

When You Register or Otherwise Contact Us

When you provide us with information, including personal information, in connection with a particular activity, you acknowledge that such action constitutes a business relationship with PHG. You expressly consent to receiving communications from PHG, including its affiliates and subsidiaries, through the contact information you have provided.

Additionally, you confirm that you have legal authority over any telephone number you provide and that you authorize PHG to contact you. This means PHG may communicate with you via email, telephone, mobile phone (including the use of automated dialing equipment), text (SMS) messages, or other means compatible with your telecommunications device.

Registration Information

When you request a quote, make an inquiry through the PHG Applications, or place an order for our Products or Services, we will collect personal information, which may include, but is not limited to:

• Full Name
• Mailing Address
• Phone Number(s)
• Email Address(es)

PHG reserves the right, at its sole discretion, to deny any user access to the PHG Applications, Products, or Services without prior notice and for any reason or no reason at all.

Financial Information

Financial Information refers to details you provide to us, including your bank account number, routing number, debit or credit card number, and related billing information (collectively referred to as “Financial Information”). This information is necessary for us to process payments for the purchase of any Products or Services you have requested.

By submitting your Financial Information, you authorize us to share it with third-party service providers as necessary to facilitate transactions, including payment processors, credit card issuers, and banking institutions. We take reasonable measures to ensure that these third parties adhere to industry standards for data security.

For security reasons, we ask that you do not enter Financial Information into any free-text fields on your account, except in the designated fields specifically provided for that purpose.

User-Generated Content

The PHG Applications may include review sections, chat areas, and other communication features (collectively, “Communication Services”) that allow you to share content or interact with others.

Please be aware that any information you disclose through Communication Services becomes public information and may be subject to redistribution by PHG. There is no expectation of privacy when posting on public forums, and PHG cannot control how third parties may use or share your personally identifiable information from such postings.

If you choose to submit content such as messages, reviews, or images, you acknowledge that this content may be accessible to other users or visitors of the PHG Applications. PHG reserves the right, but is not obligated, to monitor activity and content on Communication Services and to take action, including removal, against content that we deem inappropriate or in violation of our Terms of Use.

For additional information on your rights and responsibilities regarding Communication Services, please refer to our Terms of Use.

Information Collected Through Technology

In addition to any personal or financial information you voluntarily provide, PHG and our third-party service providers may use various technologies to collect and track data related to your interactions with PHG Applications. These technologies include:

Cookies & Tracking Technologies

We may use cookies, pixel tags, web beacons, browser analysis tools, and server logs to monitor and optimize the performance of our PHG Applications. These tools allow us to:

• Recognize returning users and provide a personalized experience.
• Track browsing behavior, device type, operating system, and system settings.
• Analyze traffic patterns to improve Products and Services.
• Detect and prevent fraudulent activity.

Cookies are small data files stored on your device that allow us to remember user preferences and site activity. If you do not wish to accept cookies, you may adjust your browser settings to disable or delete cookies; however, doing so may limit certain functionalities of the PHG Applications.

Device Identifiers & Analytics

We may collect Device Identifiers (such as IP addresses and unique device IDs) to analyze trends, administer the PHG Applications, and gather demographic information. Additionally, we may collect referral information, including the website you visited before accessing the PHG Applications and the website you visit afterward (if provided by your browser).

Pixel Tags, Web Beacons, and Embedded Scripts

• Pixel Tags & Web Beacons: These are small images embedded in emails or PHG Applications that help us determine whether you have opened an email or interacted with a webpage.
• Embedded Scripts: Temporary tracking codes that allow us to monitor user interactions within PHG Applications. These scripts are deleted after your session ends.

HTML5 Storage & Mobile Tracking

We may use HTML5 local storage in mobile applications (including iOS and Android apps) to track interactions across different sessions. Unlike browser cookies, HTML5 storage does not reside in standard browser settings, and deleting browser cookies may not remove HTML5 tracking data.

How We Use Tracking Data

We use information collected through cookies and tracking technologies in both identifiable and non-identifiable ways:
– To improve user experience and system functionality.
– To optimize advertising and promotional campaigns.
– To develop internal analytics reports.
– To detect fraudulent activity and enhance security.

Whenever we associate tracking data (such as Usage Information or Device Identifiers) with personal information, we treat it as personal information under this Privacy Policy.

Information We Collect from Third Parties

We may receive personal information from third parties who have purchased our Products and Services on your behalf or recommended them to you. This may include, but is not limited to:

• Realtors who sold or rented your home and included a home warranty as part of the transaction.
• Partners or affiliates who have referred you to our services.
• Trusted third-party sources that provide updates or supplement existing information we have collected, such as verifying or updating your address or other demographic details.

We use this information to:
– Maintain the accuracy of our records.
– Target communications and offers that may be relevant to you.
– Conduct internal business analysis to improve our Products and Services.

Third-Party Analytic Technologies

We may use third-party analytics and tracking tools to gain a better understanding of:

• Who is using the PHG Applications.
• How visitors interact with our website and mobile platforms.
• How to improve the effectiveness of our services and advertising.

These third-party companies may use cookies, pixel tags, and other tracking technologies to collect and store anonymous information, such as:

• Time of visit and pages viewed.
• Time spent on each page of the PHG Applications.
• Device Identifiers and operating system types.
• Other websites visited before or after using the PHG Applications.

Some of these third parties may combine data from multiple sources to personalize marketing and communications sent to you. However, PHG does not have access to or control over how these third parties use cookies and tracking technologies.

Transactional Communications

We may send you important transactional communications related to your account, purchases, and other service matters, including:
– Order confirmations, invoices, and renewals.
– Customer service notifications and requests.
– Service-related announcements, such as:

• Temporary service suspensions for maintenance.
• Delivery delays for Products or Services.
• Updates on any service issues affecting your account.

Important: These communications are not promotional in nature and are necessary for managing your account and service. Therefore, you may not opt out of receiving them.

Authorized Third-Party Service Providers

We may engage third-party service providers (“Authorized Third-Party Service Providers”) to assist in operating our business and the PHG Applications or to facilitate activities on our behalf. These Authorized Third-Party Service Providers may have access to and process your information as necessary to perform these services.

Third Parties Who Recommend Our Products and Services

From time to time, we may share information with third parties who have either:

• Purchased a PHG Product or Service on your behalf.
• Recommended our Products or Services to you (such as realtors who sold or rented your home).

This may include general usage information related to the Products or Services you have received.

Electronic and Direct Mail Promotional Offers

PHG, its affiliates, and subsidiaries may send you promotional emails and direct mail regarding special offers on our Products and Services or on behalf of third-party marketing partners whose offerings may be of interest to you.

If you do not wish to receive promotional emails or direct mail, you may opt out as described in the Choice and Opt-Out section below.

Telemarketing

If you have provided us with your telephone number, PHG and its affiliates and subsidiaries may contact you for the following purposes:
– To follow up on your order.
– To market renewals or additional Products and Services to you.

If you prefer not to receive marketing calls, you may opt out as described in the Choice and Opt-Out section below.

Third-Party Tracking and Advertising

We may permit third-party companies to serve advertisements or collect non-personally identifiable information on our behalf when you visit the PHG Applications. These companies may use cookies, tracking pixels, or web beacons to collect and analyze:

• Browsing behavior (click-stream data).
• Browser type, date, and time of visits.
• The subject of advertisements you interact with (clicked or scrolled over).

This data is used to display personalized ads for products and services that may be relevant to you.

If you would like to learn more about advertisers’ use of tracking technologies or opt out of interest-based advertising, visit:
🔗 www.networkadvertising.org

Co-Branded Areas

Certain sections of the PHG Applications may be offered in partnership with third parties, such as advertisers or companies providing products, services, or rewards programs (collectively, “Co-Branded Areas”). These Co-Branded Areas will identify the applicable third party associated with them.

If you choose to register for products or services offered through a Co-Branded Area, you may be providing your personal information to both PHG and the third party or PHG may share your information directly with the third party.

For Co-Branded Areas, your personal information will be governed by both this Privacy Policy and the privacy policies of the applicable third parties. PHG is not responsible for the privacy practices of these third parties, and we encourage you to review the privacy policies of any company with whom you establish a relationship, including any third-party sponsors or advertisers within a Co-Branded Area.

Feedback

Any comments, feedback, testimonials, reviews, questions, suggestions, or ideas submitted by you to PHG (collectively, “Feedback”) shall be considered non-confidential and unrestricted, except where otherwise required by applicable law.

In accordance with all applicable laws and this Privacy Policy, PHG and its affiliates shall have the unrestricted right to use, display, perform, distribute, copy, adapt, and promote Feedback in any form or medium now known or developed in the future, without any obligation to compensate you. This includes, but is not limited to, using Feedback to develop, market, and enhance our Products and Services.

By submitting Feedback, you affirm that:
– Your Feedback does not infringe on the rights of any third party, including intellectual property, privacy, or proprietary rights.
– Your Feedback does not contain unlawful, threatening, abusive, defamatory, obscene, or inappropriate material.
– Your submission does not contain viruses, spam, or unauthorized commercial solicitations.

Sweepstakes, Contests, and Promotions

We may occasionally offer sweepstakes, contests, and promotions (each referred to as a “Promotion”) that may require registration.

By participating in a Promotion, you agree to abide by its official rules, which may outline additional conditions governing your participation. If you choose to enter a Promotion, your personal information may be shared with third parties or made public as necessary for:

• Administering the Promotion.
• Complying with applicable laws and regulations.
• Other purposes permitted by the Promotion’s official rules.

Any personal information submitted for a Promotion will be handled in accordance with this Privacy Policy.

Legal Matters & Safety

PHG may access, retain, and disclose your information without prior consent in the following circumstances:
– Legal Compliance: If required to do so by law, court order, subpoena, or other legal processes.
– Fraud Prevention & Policy Violations: To investigate or prevent fraud, security threats, or violations of our Terms of Use.
– Legal & Financial Liability: If an activity appears unlawful or poses a risk of legal liability to PHG.
– Emergencies & Safety Risks: If we believe your information relates to an immediate threat to physical safety, whether to an individual, property, or public welfare.
– Inappropriate Conduct: If your actions on PHG Applications or Communication Services are deemed inappropriate.

Sale or Transfer of Business or Assets

In the event that PHG or any of its business operations is sold, merged, or otherwise transferred, whether through a merger, sale of assets, acquisition, insolvency, bankruptcy, or receivership, personally identifiable information (including all personal data collected from customers and visitors of PHG Applications) may be included as part of the transferred assets.

Additionally, customer and user information may be shared or disclosed in connection with a commercial transaction where PHG or any of its affiliated businesses is seeking financing, investment, support, or funding.

Choice and Opt-Out

If you prefer not to receive marketing communications, or if you would like to be added to our Do Not Call List or Do Not Mail List, you may opt-out using one of the following methods:

Electronic Promotional Offers

If you do not wish to receive promotional emails regarding special offers, you may:

• Click the unsubscribe link located in the footer of any promotional email.
• Call Customer Care at (888) 970-6181.
• Contact our Privacy Coordinator at the address listed below.

Direct Mail Promotional Offers

If you do not wish to receive promotional offers via direct mail, you may:

• Call Customer Care at (888) 970-6181 to request removal from our mailing list.

Telemarketing Calls

If you do not wish to receive marketing phone calls, you may:

• Call Customer Care at (888) 970-6181.
• Request to be placed on our Do Not Call List when receiving a call from us.

If you receive marketing communications from PHG or one of its affiliates or subsidiaries, you must opt out individually from each brand from which you are receiving brand-specific marketing communications.

Text Messaging and Mobile Data Privacy

PHG respects your privacy and mobile data preferences. We do not share mobile information, including phone numbers and text messaging opt-in data, with third parties or affiliates for marketing or promotional purposes.

Additionally, all other data-sharing categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as required by law or necessary to provide the services you have requested.

Service-Related Communications

Please note that opting out of promotional electronic or direct mail communications does not affect your ability to receive service-related notifications. We may continue to send you account-related communications via email or direct mail, including:

• Service notifications regarding active accounts.
• Important updates about PHG’s Products and Services in which you are enrolled.

IMPORTANT DISCLOSURES, PRACTICES, AND CONTACT INFORMATION

Links to Other Websites and Communities

The PHG Applications may contain hyperlinks that provide access to external or third-party websites and communities. These external sites and platforms are not controlled by PHG and are not subject to this Privacy Policy. We strongly recommend that you review the privacy policies of any third-party websites or communities you visit to understand how your information may be used or collected.

Children’s Privacy

The PHG Applications are intended for general adult audiences and are not directed toward children under thirteen (13) years of age. PHG does not knowingly collect personal information from individuals under the age of 13.

If you are under 13 years old, you should not register or provide personal information on the PHG Applications. If we become aware that we have received personal information from a child under 13, we will take appropriate steps to remove the information from our systems.

Changes to the Privacy Policy

PHG reserves the right to modify this Privacy Policy at any time. The most recent version of the Privacy Policy will always be posted on the PHG Applications. Updates may occur to reflect changes in our data practices, technology, regulatory requirements, or updates to our Products, Services, or Communication Services.

If material changes are made to this Privacy Policy that impact how we collect, use, or disclose personal information, you will be notified through:
(a) A change in the Effective Date of this Privacy Policy, or
(b) A direct notice from PHG, providing a copy of the updated Privacy Policy with the revised Effective Date.

By continuing to access or interact with the PHG Applications after the Effective Date, you agree to the terms of the updated Privacy Policy for all information collected after the Effective Date.

Disputes

By accessing the PHG Applications, you acknowledge that any disputes regarding privacy are subject to this Privacy Policy and the Terms of Use. This includes provisions related to:

• Limitations on damages.
• Dispute resolution mechanisms.
• Application of applicable laws governing this Privacy Policy, which shall be the laws of the United States.

No Rights of Third Parties

This Privacy Policy does not create any rights enforceable by third parties and does not require PHG to disclose any personal information of users to third parties, except as described in this policy or required by law.

Contacting Us

If you have any questions about this Privacy Policy, or the practices of the PHG Applications and Communication Services, you may contact us via:

 Email: info@prestigehomeguard.com
Mailing Address: 2035 Lincoln Hwy, Edison , NJ 08817